Privacy Policy

3 important information

Introduction

Stackbkaze, Inc. (“we,” “us,” or “our”) recognizes the importance of protecting your personal information. This Privacy Policy sets out our commitment to safeguarding any personal information provided to us or collected by us when offering our website, software development services, “software as a service” platform, consulting services (collectively, our “Services”), or when otherwise interacting with you.

This Privacy Policy reflects the requirements of Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada’s Anti-Spam Legislation (CASL).
In addition, if you are located in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you may have additional rights under the General Data Protection Regulation 2016/679 (GDPR) and/or the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, “GDPR”). Appendix 1 of this Privacy Policy further explains your additional GDPR-related rights and how we handle personal information subject to the GDPR.

The information we collect

Personal Information means information or an opinion (true or otherwise, recorded or not) about an identifiable individual or an individual who is reasonably identifiable. Examples include:

  • Identity Data: Your name, age, and gender.
  • Contact Data: Telephone number, address, and email address.
  • Financial Data: Bank account and payment card details (processed via our third-party payment processor; we generally do not store or access these details).
  • Transaction Data: Details regarding payments from you or to you, and other information about products or services you purchase from us or we purchase from you.
  • Technical and Usage Data: Information when you access our websites or platforms, such as IP address, login data, browser type, geo-location data, device and network information, page views, sessions, and browsing behavior. This also includes data related to your use of our Services and communications (including cookies).
  • Profile Data: Username, password, profile picture, purchases/orders made with us, and support requests.
  • Marketing and Communications Data: Your preferences in receiving marketing materials from us and our partners, as well as your communication preferences.

Sensitive Information is a special category of personal information given higher-level protection under certain laws (e.g., race or ethnic origin, health information). We do not actively collect sensitive information unless legally required or authorized. If we must collect such information, we will obtain your consent first unless the law permits otherwise.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly:

When you register an account, sign up on our website, or request assistance (via email, telephone, or other communication channels).

Indirectly:

From your interactions with us, such as website usage, emails, telephone calls, and online inquiries.

From Third Parties:

Details of your use of our website from analytics/cookie providers or marketing providers. See “Cookies” below for more information.

 

Why we collect, hold, use and disclose personal information

As a user of our software:

  • To enable you to access and use our software and platform (including providing logins).
  • To provide development services (e.g., back-end setup).
  • To contact or communicate with you regarding our Services (including support requests or other inquiries).
  • For internal record-keeping, invoicing, and administrative purposes.
  • For analytics, market research, and business development, including improving our Services.
  • For advertising and marketing (to send promotional content about products/services or information we believe may interest you).
  • To comply with legal obligations and resolve any disputes.
  • If required or authorized by law.

When you visit our website:

  • To provide and maintain our website.
  • To contact or communicate with you regarding your inquiries (e.g., via contact forms).
  • For advertising and marketing (sending promotional information about our products/services or other relevant info).
  • To comply with legal obligations and resolve any disputes.
  • If required or authorized by law.

Our disclosures of personal information to third parties

We may disclose your personal information in the following circumstances:

  • Service Providers: To third-party vendors who provide IT or administrative services, data storage/hosting, email marketing, debt collection, logistics, maintenance, problem-solving, marketing/advertising, professional advisory, or payment processing services.
  • Personnel and Related Entities: To our employees, contractors, and related entities who need the information to do their jobs.
  • Business Partners: Existing or potential agents or business partners, as needed.
  • Business Transfers: To potential buyers or transferees in the event our business or assets (in whole or part) are sold or transferred.
  • Legal Obligations: To courts, tribunals, regulators, or law enforcement, when required or authorized by law or necessary for legal proceedings.
  • Analytics/Advertising Partners: Such as Google Analytics or Facebook Pixel, to facilitate data analysis or targeted advertising.
  • Others: As required or permitted by law (e.g., responding to subpoenas).

      Overseas disclosure

      While we primarily store personal information in Canada, our third-party providers may store, transfer, or access personal information outside Canada. In these cases, we take reasonable steps to ensure that your personal information is protected and transmitted in accordance with applicable privacy laws.

      Your rights and controlling your personal information

      • Choice: By providing personal information to us, you acknowledge that we collect, hold, use, and disclose it per this Privacy Policy. If you choose not to provide certain personal information, we may be unable to offer you some or all of our Services.
      • Information from Third Parties: If we receive your personal information from a third party, we will protect it in accordance with this Privacy Policy. If you share someone else’s personal information, you represent you have their consent.
      • Restrict / Unsubscribe: To object to direct marketing, unsubscribe from emails, or otherwise opt out of communications, please contact us (details below) or use the provided opt-out mechanism.
      • Access: You may request access to your personal information. We may charge an administrative fee for supplying it. In some cases, we may be legally permitted or required to deny access. We will inform you if we cannot grant your request.
      • Correction: If you believe your information is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct the information unless legally exempt.
      • Complaints: To lodge a complaint, contact us with details. We will investigate and respond with the outcome and any action we will take.

      Storage and security

      We take reasonable technical, organizational, and administrative measures to safeguard your personal information against misuse, interference, unauthorized access, modification, or disclosure. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure. Any transmission of personal information is at your own risk.

      Cookies

      We may use cookies (small text files stored in your browser) to improve your experience on our website. Cookies themselves typically do not reveal personally identifiable information unless you choose to provide that information to our website. You can generally refuse cookies by adjusting your browser settings. However, blocking all cookies (including essential ones) may limit website functionality.

      Links to other websites

      Our website may contain links to external sites. We have no control over those sites and are not responsible for their privacy practices. This Privacy Policy does not govern external websites.

      Amendments

      We may revise this Privacy Policy from time to time by posting the updated policy on our website. We encourage you to review our site periodically to remain informed of any changes.

      Contact Us

      For questions or notices about this Privacy Policy, please contact us at:

      Stackbkaze, Inc.
      Email: support@stackbkaze.com or via ticketing support

      Last updated: 1-1-2025

      APPENDIX 1

      Under the GDPR and UK GDPR, individuals located in the EU, EEA, or UK have additional rights regarding their personal information (often termed “personal data”). This Appendix summarizes those extra rights and details of how we process EU/UK personal information. Please read this Appendix together with our main Privacy Policy.

      1. What Personal Information Is Relevant?

      All categories of personal information described in the main Privacy Policy apply here. “Sensitive Information” is referred to as “special categories of data” under GDPR/UK GDPR.

      We collect and process personal information only where we have a lawful basis under relevant laws. Examples:

      • Performance of a Contract: Providing Services you request (e.g., user account creation, platform login).
      • Legitimate Interests: Improving our services, conducting business analytics, or sending you relevant marketing (unless these interests are overridden by your fundamental rights).
      • Legal Obligation: Complying with applicable laws, court orders, or regulatory requirements.
      • Consent: Where required by law (e.g., certain marketing communications).

      If more than one basis applies, or if you need further details about our lawful basis, you may contact us at any time.

      3. Data Transfers

      Countries outside the EU/EEA/UK may have less comprehensive privacy laws. Where we transfer your data internationally, we take steps to ensure it remains protected, e.g., using standard contractual clauses or transferring data only to jurisdictions deemed “adequate” by EU/UK authorities.

      4. Data Retention

      We only keep your data as long as needed to fulfill the purposes outlined in the main Privacy Policy (or as long as required by law, for dispute resolution, or to enforce agreements). We assess the appropriate retention period based on the volume, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use/disclosure, and any legal requirements.

      5. Your Extra Rights Under EU/UK Laws

      • Access: Request a copy of your personal data and information on how it’s processed.
      • Rectification: Request corrections to inaccurate or incomplete data.
      • Erasure: Ask us to delete your data under certain circumstances (e.g., where processing is no longer necessary).
      • Restriction: Request a temporary halt to processing (e.g., while we verify the accuracy of your data).
      • Objection: Object to processing based on legitimate interests or direct marketing.
      • Data Portability: In certain circumstances, request that we transfer your data to you or a third party in a structured, commonly used, machine-readable format.
      • Automated Decision-Making: Not be subject to decisions that produce a legal or similarly significant effect on you based solely on automated processing.

      6. Complaints (EU/UK)

      If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant Data Protection Authority in your country of residence or work. However, we would appreciate an opportunity to address your concerns first. Please contact us using the details above in our main Privacy Policy.

      If you have any questions regarding this Appendix or your GDPR/UK GDPR rights, please contact us at support@stackbkaze.com.